Inovalon Patient Payment Management™, formerly ABILITY SECUREPAY, is a comprehensive, cloud-based software solution designed to simplify the payment process for patients, residents, caregivers, and healthcare providers. As part of the Inovalon ONE® Platform, it aims to increase revenue capture and enhance patient satisfaction by offering a wide array of convenient and secure payment options.
Key Features and Capabilities:
- Flexible Patient Payments: Accepts credit, debit, HSA cards, checks, cash, contactless payments, and digital wallets at the point-of-service, online, by phone, text, or email.
- 24/7 Mobile-Friendly Portal: Provides a secure, branded payment portal accessible anytime, anywhere, with no login or password required for quick payments.
- Automated Payment Plans: Allows patients to set up flexible, customized payment plans and save cards or bank information on file for automatic recurring payments.
- Business Office Efficiency: Streamlines back-office tasks with batch payment uploads, real-time payment tracking, posting, reconciliation, and electronic processing of refunds and credits.
- EHR/Billing System Sync: Automates the posting of payments by syncing with existing Electronic Health Record (EHR) or billing systems, reducing manual rework.
- Security: Features PCI-validated P2PE (Point-to-Point Encryption) to protect cardholder data at the point of interaction.
Target Users and Use Cases:
- Target Users: Healthcare Providers, Hospitals, Health Systems, Skilled Nursing Facilities, and their Revenue Cycle Management (RCM) staff.
- Use Cases: Accelerating patient collections, improving cash flow, reducing bad debt, minimizing staff time spent chasing payments, and enhancing the overall patient financial experience.
